.htaccess
.menu
10.5.3
10.5.5
10.5.7
10.6
2.1
2.1.2
2003
25th Birthday
301 Redirects
404
8.2
Aaron Fulkerson
accelerator
Address Book
adfir
adobe creative suite cs3
Agile
Agile Manifesto
Agile Principles
ambrosia software
Andreas Amann
anniversary
aperture
apology
apple
Apple Digital Camera Raw Compatibility Update
Apple Wiki
aquamacs
Art
article
articles
atebits
attachments
audio
automation
backup
bags
balsamiq
basecamp
behavior
Bike
Bike Routes
Blank Canvas
BlankCanvas
Blast
blogger
bookroll
bus tour
Business Card
cache
Canon D10
categorization
caveats
CD Text
cddb
chflags
china
chmod
chown
cli
cnnic
CocoaTech
codecollectorpro
cogley
collaboration
collapse folders
color profile
command line
confluence
connectedflow
consolidated rss
consulting
consultraining
coolpix p6000
cross-platform
crumpler
culture
cycling
D02HW
dabbleboard
david allen
DavMail
DCI
defaults
dekiwiki
delicious
design pattern
diigo
Directory Utility
disco
DIY
dns
dock
DOCX
dos
Drum and Bugle Corps
Drum Corps
dscl
du
DVD
Editor
emacs
email2case
EMobile
entourage
Error
eSolia 10th Anniversary
Expensive
export
extendscript
faa
facebook
Facts
fallingwater
feed43
feedburner
ffmpegx
filter
Firefox
fitness
Flickr
flickr popularity
flickrexport
flock
flv
FontExplorer X Pro
fonts
frank lloyd wright
Freeware
friendfeed
fujifilm
fun
gadgets
gape
garbled japanese
geax
Georgios Karamanis
gizmodo
gmail
google
google apps premier edition
google docs
google gadget
google labs
google mail
google maps
gorilla
grab
Gracenote
graffle
gravel
Greylisting
groove
gtd
hakkeijima sea paradise
hardware
harvest
HDD
header
headers
headphones
hierarchy
hosting
HTML
html scraping
humor
ical
ical.app
icc
iDisk
iLife
imap
iMovie
import
Incompatibilty
inequities
inherit
Inner-tube
intellectual property
interesting
Internet
iPhone
iPhone 3GS
iplotz
ir filter
iTunes
japan
javascript
jira
Josh George
jvc victor
keyboard
keyboard shortcuts
keypress
keystroke
kml
lamp
laptop
LDAP
LDAPv3
Lean
legal
leisure
leopard
Leopard Server
Library
limousine bus
linode
Linotype
linux
little oak
Live Shows
Lock
ls
lumiquest
MA
mac
macbook
macbook air
mail
mail act on
mail scripts
mail.app
mailtags
major projects
management
mantis
marathon
media
microsoft
migrate
migration assistant
milestone
mindtouch
MobileMe
mockup
mockupscreens
move
MPEG-2
Music
my maps
new hardware
nikon
nikon d90
notebook
Office
Office 2007
Omni Group
omnifocus
Online Project Management
Open Directory
open hosting
Open Labs
optimize
OS 3.0
os x
outdoors
outlook
Passions
Pat Metheny Trio
patent
Path Finder
PDF
performance
permissions
Phantom Regiment
photography
ping.fm
platform
Plaxo
Plaxo Premium
plist
Plugin
pm
Postfix
presence information
process
productivity
project management
Public Folder
QR Code
QuickTIme
RapidWeaver
raw
Repair
requirements
resolver
review
river-sea-river japan cycling route
rm
rodney strong
rss
rules
SaaS
Safari
save
sb-900
scam
schwalbe
screen sharing
screendumps
screenshots
scripting
scripts menu
sdhc
sg-31r
shared
Sharp Aquos
shortcut
Signature
sinking barge
smart album
snagit
Snow Leopard
Snow Leopard Server
social networking
softscreen
software
sox
spam
Spartacus
spell check
spotlight
sproutcore
Star of Indiana
statz
stencil
stone design
streetrunner
su-800
subscribe
subscription
superdrive
symmetry
Sync
tagging
tap sequence
Tap Tips
task list
techsmith
terminal
terms of service
terms of use
textmate
think tank photo
thomas hawk
Time Machine
tinyurl
tip
tips
tos
trackstudio
training
Troubleshooting
Tube
tutorial
tutorials
twautor
tweetie
twittelator
twitter
Twitter Meishi Generator
twitterfeed
type face
Unfair
update
upgrade
Users
utility pricing
vCard
VCF
velociteach
Video
visio
vps
VRO
vserver
Waterproof
web
web applications
web2.0
webtimesheet
Wifi
wine
Wireless Gate
wooden
workflow.app
wrapup
xml-rpc
yahoo
yahoo pipes
yai
Yodobashi Camera
youtube
YPK Innovations

Archives:


Apology accepted, Zendesk. Thank you.

Fri, May 21 2010 07:40 | zendesk, apology, ethics, SaaS, software, kudos, recant, thanks, business | Permalink
In the wake of the Zendesk Price Fiasco of 19 May 2010, in which SaaS helpdesk vendor Zendesk announced pricing hikes which negatively affected most of their users (and would have caused a doubling for us), and after which an angry firestorm erupted, Zendesk users received an email apology from CEO Mikkel Svane today, and more information in his blog post. I have a bit of a bitter taste in my mouth
Read More....
Rick Cogley
Comments

Apologies: The Japanese Tradition

Wed, Jul 30 2008 17:51 | apology, culture, japan | Permalink
I've lived in Japan since 1987, and it never ceases to amaze me about the way there's constant apology going on for fairly trivial stuff, but none when it's really needed. Anyway, I'm probably guilty of apologizing too much myself, having been here in Japan so long. This video Apologies: The Japanese Tradition, provenance unknown, is a fairly hysterical look at apology here, and is spot on. Check out
Read More....
Rick Cogley
Comments
Older Posts...